Help?!? I think I've got a virus :(?

You THINK you’ve got a virus? Does it have to slap you in the face? Of course you have a virus. Run a scan with your up to date antivirus and have it delete it. You DO have an antivirus installed, don’t you? You DO keep it up to date, don’t you (daily updates)? You don’t click on links in your email, do you? Once you’ve deleted the virus, uninstall Google Chrome. Download and install Firefox instead.

This is similar to ransomware.

If the infection allows you to boot to Safe Mode with Networking, try this…otherwise look further down for an alternative procedure:

Firstly, boot your computer to the Safe Mode menu screen.

To do this with Windows 8, this link should prove useful. If you run another version of Windows, ignore the link and keep reading:

http://www.bleepingcomputer.com/tutorials/start-wi…

You do this by repeatedly pressing F8 as soon as you boot up. Once there, use the arrow keys to highlight Safe Mode with Networking. Continue to boot from there, by pressing Enter. You will now see some drivers being loaded. There will be a pause at some point. This usually lasts for no more than 30 seconds.

If that’s successful, open your browser, copy and paste this link into the address bar and press Enter. It’s a direct download for RKill. Save it to your desktop, then run it. It takes just a minute to run. As it’s running, any remaining desktop icons will vanish for a few seconds. When the notepad report is displayed, just close it.

http://download.bleepingcomputer.com/grinler/rkill…

RKill SHOULD HAVE STOPPED THE INFECTION(S) FROM RUNNING, BUT IT WON’T HAVE REMOVED IT / THEM.

Now open your browser and copy and paste this link into the address bar, and press Enter. It’s a direct download for the free version of Malwarebytes’ Anti-Malware (MBAM). Install it, get updates and run a full scan (still in Safe Mode):

http://www.myantispyware.com/mbam

You should now delete RKill, as updated versions are often made available. Malwarebytes’ Anti-Malware is easy to uninstall, but it may prove to be beneficial in the future.

After this, try rebooting normally. If that’s successful, I recommend you run another full scan with MBAM. It will detect malware that wasn’t running in Safe Mode.

If your Safe Mode options are disabled…

These procedures should remove any type of ransomware, but for future reference be aware that the West Yorkshire Police variant encrypts some files. That requires a different approach, which involves removal and decryption.

Try this:

Use a working computer to download HitmanPro.Kickstart to a flash drive. You then boot the infected computer to the flash drive.

http://www.surfright.nl/en

Here are some details:

http://www.surfright.nl/en/kickstart

Hope this helps.

for specific you have performed a restoration? this is in many circumstances a answer to a corrupted stressful rigidity. yet whilst it fails and you’re dropping effectual time ( is a whilst extremely worth $30 an hour or maybe $20) you may desire to think of of approximately getting a techie to place your computing gadget decrease back in shape. (mine costs $30 and he has disks and skills i could never have. approximately as right this moment as a 3 and sixty 5 days i’m getting a genuine glitch and he seldom takes an hour to repair it PLUS he does a song up, remocing stuff from REGISTRY thatI might probable never attempt. want the “restoration” works. in basic terms bypass to start, all instructions, upload-ons, gadget innovations, then restoration and %. a date indoors the previous whilst your pv develop into working great,2 or 3 weeks afo. stick to guidance, pressing next and next until finally it says ok in decrease desirable demonstrate / sturdy success.

Boot in safe mode and run Sysyem Restore. Choose a date previous to this issue firest appeared.

you’ve got a virus! I recommend to send it in or have a computer expert fix it for you.

if you have some basic knowledge of computers, run windows in safe mode, Downlpad malwarebytes anti malware, and run a scan.