At our London site we’re currently experiencing issues with our Draytek router rebooting every few hours. Since this particular router handles the VoIP connections, every telephone in the building is also going down which is causing a lot of people great frustration.
To try and resolve the problem, we have replaced the router 3 times believing that it was faulty, with no luck. We have also swapped over the power adapter, the network cables, the filters, upgraded the firmware and had the power supply to the building checked.
In addition we have asked the ISP to run a line check which has come back absolutely fine, and we have also had a BT engineer out to make sure that there are no problems with the cables coming into the building. We have also swapped every cables over to alternate ports / sockets and the problem still isn’t resolve.
It doesn’t look as though the router is physically losing power, more like it’s going through the reboot cycle, but we don’t understand why this could be happening? Since we’ve replaced the router and everything else connected to it, and confirmed that there are no power problems.
I’ve never come across this before, so wondered whether anybody else had any idea what might be going on here, because it’s becoming more frustrating by the day!
2
✅ Answers
draytek have a uk website they have e mail help ask them. you may set logging innovations and look at the log this could inform you if BT have been unreliable occasion logging decrease than. adsl line high quality is likewise recorded interior the router i could actual e mail them. verify serial numbers verify fashions are for uk etc. routers have have been given extra complicated, and draytek make sturdy routers. if it have been a voltage situation something ought to be dragging it down. possibly you have issues plugged in that should be doing it. in case you have any usb issues plugged in they might reason it. in any different case im not sure if a defective hub or activate between the community connections ought to reason it. possibly there’s a max shrink to the style of laptop’s on one cable? possibly theres a max no of VOIP connections that draytek havnt examined for.
draytek have a uk site
they have email support
ask them.
you can set logging options and view the log this would
tell you if BT were unreliable
example logging below.
adsl line quality is also recorded inside the router
i would definitely email them. check serial numbers make sure models are for uk etc.
routers have got more complex, and draytek make good routers.
if it were a voltage problem something could be dragging it down.
maybe you have things plugged in that could be doing it.
if you have any usb things plugged in they could cause it.
otherwise im not sure if a faulty hub or switch on one of the network
connections might cause it.
Maybe there is a max limit to the number of pc’s on one cable?
maybe theres a max no of VOIP connections that draytek havnt tested for.
Source(s): http://www.draytek.co.uk/support/kb_vigor_telnet.h…
http://www.draytek.co.uk/support/kb_adslstats.html
http://www.draytek.co.uk/support/router_faq.html#d…